Contingency Planning (Workshop 2)
Thursday 09 October

Of particular interest to ERA member airlines and airports, this workshop encouraged attendees to design and execute a comprehensive and efficient emergency plan and provided a platform for the launch of ERA’s updated crisis aide memoire. The event also promoted interest and support for launching a regular ERA Emergency Planning Group in order to consider the exchange of best practice for Emergency Response in regional aviation and to add value to ERA membership.

Programme of Events

0830-0845	Welcome Chair: Robert Jensen, President & CEO Kenyon International Emergency Services  Moderator: Nick Mower General Manager Technical Services ERA
0845-0930	Session I – Contingency Planning, ERA Emergency Response Preparedness Standards (ERPS) Robert Jensen, President & CEO Kenyon International Emergency Services  Jerry Allen, Vice President Planning and Training, Kenyon International Emergency Services  Click here to download the presentation. ERA’s ERPS recognise that preparation through planning, training, exercises and appropriate service-level agreements can significantly assist any organisation to properly manage an accident, provide care for those affected and to meet the expectations of its stakeholders, such that it will recover, with its reputation protected.  This session will examine the ERPS and consider future actions.
0930-1030	Session II – Crisis Communication Dr. David Perl, Chief Executive, docleaf Click here to download the presentation. Tom Christides, VP Corporate Communications and Government Affairs, Blue1 Click here to download the presentation. This session will address the ability to protect the reputation of the company, through a professional program of regularly providing timely and accurate information to the families, stakeholders, the community and media outlets. Crisis communications o Why the need? o Learning from others – the good, the bad and the ugly o New challenges – the internet and citizen journalists o Challenges for airlines and airports?  The human aspect o Why the need? o How do people react in a crisis? o The role of the “care team” o Is there a role for a shared response?
1030-1045	Coffee Break
1045-1145	Session III – Table Top Exercise  Jerry Allen, Vice President Planning and Training, Kenyon International Emergency Services Click here to download the presentation. Organisations should provide sufficient training on its plans and procedures for all elements of its crisis organisation. Specialist training should be provided to those responsible for family assistance, crisis communications, ‘Go Teams’ and to those station personnel or contractors that have a stated role to assist with an emergency response. This session will provide a valuable ‘table top’ exercise as a practical demonstration of training techniques.
1145-1200	Summary & Closing Remarks
1200-1400	General Assembly Registration Brunch & Exhibition