MedAire

MedAire, an International SOS company, provides regional airline passengers and crew with an integrated solution of in-flight medical/risk management advice and support, train-the-trainer programmes, medical kits and security services.
MedAire’s services include:

• 24/7 in-flight medical advice from doctors for emergencies or for routine questions.
• 24/7 security advice, information and contingency planning.
• Crisis management services to assist regional carriers in handling passenger medical needs after accidents or serious incidents.
• Performance reporting and trend analysis to help airlines make better business decisions, drive operational excellence, improve customer service and minimise economic loss.
• Medical crew support to manage employees’ health while on duty travel.
• Mental health and emotional support, a rapid response psychological support programme tailored for airline workforces available in 60 languages.
• Passenger fit-to-fly assessments, minimising risk of in-flight medical issues.
• Medical and disability assistance equipment that meets and exceeds industry regulations.
• Crew medical training that incorporates in-flight medical trends and industry regulations.
• Disability training for airline crew and vendors affected by rules regulating passengers with disabilities.
• 24/7 hotline to support airline Complaints Resolution Officials with compliance, investigation and resolution of issues related to passengers with disabilities.
• Special medical needs assistance with pre-travel medical review of passenger medical information forms (MEDIF/MEDA).